FREQUENTLY ASKED QUESTIONS
The stated delivery time frame of 10-21 business days is an estimate, and under certain instances deliveries may exceed or be less than the stated time frame.
Detail time frame for shipping correspondence with products group as below:
• Printed apparel (normal/ partial printing): 5-7 business days
• All Over Print apparel and products (Full Prints): 11-14 business days
• International orders may take an additional 1-2 weeks.
You can check the size guide of each product right on the sales website address by clicking on the "Description" tab.
Note: Actual colors may differ due to light and display setting of customer computer screens. May have a 2-3 cm variance in deign placement.
- In short: It takes about 4-7 business days before your order is shipped.
- After you place an order, it will take about 1 business day for order verification and processing.
- After that, the design file will be sent to our factory, then it will take about 2-3 days to print and dry the product.
- It takes another 1 day for packaging and labeling. However, there may be a delay of 2 to 3 business days currently due to the additional security measures required for shipping.
- Delays may occur in global shipping due to the global outbreak of the coronavirus (COVID-19).
Depending on the shipping location and the type of ordered items, items may be shipped from many different factories.
In case your order has not arrived after 21 working days, please contact Customer Service and we will resolve the issue as quickly as possible.
You can keep track of your order at any time by visit here
All our products are created on demand, which means that your product will go into production shortly after your order has been processed.
After your payment has been posted, your order will go into our waiting queue for 12 hours before printing.
During this 12 hours, you can change the order details (change size, color, quantity, address) or cancel the order.
Order changes and cancellations are only accepted within the first 12 hours.
The exact date and time for this deadline are in the confirmation email you receive when you place your order.
If you’d like to change the product, the number of items ordered, or cancel your order, you can contact us by clicking here.